We want you to be happy with your purchase. If something isn't right, here's how our returns and refunds process works.

Return Window

You may request a return within 7 days of delivery, provided the product is unused, in its original packaging, and with all accessories, manuals and tags intact.

Non-Returnable Items

• Products that have been used, installed or physically damaged after delivery.
• Consumables or items marked as non-returnable on the product page.
• Products missing their original packaging, accessories or proof of purchase.

How to Request a Return

1. Contact us via our Contact & Support page or WhatsApp with your order number and the reason for the return.
2. Our team will review your request and confirm the return within 1–2 business days.
3. Once approved, arrange for the product to be shipped back to us or collected by our courier partner.
4. After inspection, we'll process your refund or replacement.

Refunds

Approved refunds are issued using the same payment method used at checkout (or via bank transfer for Cash on Delivery orders), typically within 5–7 business days of the returned item passing inspection.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the product — we'll arrange a replacement or full refund at no extra cost to you.

Need Help?

Reach out any time via our Contact & Support page and we'll be happy to help.