Last updated: October 2026

This Privacy Policy explains how SAMTEC Solutions (Pvt) Ltd ("SAMTEC", "we", "us") collects, uses and protects your information when you shop with us at the SAMTEC Solutions Online Store (shop.samtec.lk). It applies only to this store — our corporate website, samtec.lk, has its own separate privacy policy.

Information We Collect

• Account details — name, email address, phone number and password when you register for an account.
• Order information — delivery address, items purchased, order value and payment method.
• Payment information — we do not store your card details; payments are processed securely by our payment partners, or collected as Cash on Delivery.
• Communications — messages you send us via the Contact page, WhatsApp or email.
• Usage data — pages visited, products viewed and cart activity, collected via cookies (see our Cookie Policy).

How We Use Your Information

• To process, deliver and provide support for your orders.
• To create and manage your customer account, order history and wishlist.
• To send order confirmations, delivery updates and (only with your consent) newsletter updates.
• To respond to enquiries submitted through our Contact page.
• To improve our product range, website and customer experience.

Sharing Your Information

We share order information only with the parties needed to fulfil it — our delivery/courier partners and payment processors. We never sell your personal information to third parties.

Data Security

We use industry-standard safeguards, including encrypted connections (HTTPS) and access-controlled admin systems, to protect your information from unauthorised access.

Your Rights

You can review and update your account details at any time from My Account, or request that we delete your data by contacting us.

Contact Us

Questions about this policy can be sent via our Contact & Support page.