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Frequently Asked Questions
Answers to common questions about ordering, payments, shipping and returns. Can't find what you're looking for? Contact us.
General
Yes, all our products are 100 percent genuine and sourced directly from authorized suppliers.
You can reach us through the contact form on our website, WhatsApp, or by phone during business hours.
Account
No, you can check out as a guest. Creating an account lets you track orders and view your past order history.
Orders
Yes, Cash on Delivery is available for local Sri Lankan orders.
You can request changes or a cancellation within a few hours of placing your order, before it has been packed for shipping. Contact our support team as soon as possible with your order number.
Payments
We currently accept Cash on Delivery and direct bank transfer. Card payments will be added soon.
Yes. Once you place an order with bank transfer, our team verifies the payment before dispatching your order.
Products
Yes, all our products are formulated using traditional Ayurvedic ingredients and methods.
Returns & Warranty
If you receive a damaged or incorrect item, contact us within 3 days of delivery so we can arrange a replacement or refund.
Shipping
Local orders typically arrive within 2-5 business days.
Yes, we deliver to all districts across Sri Lanka through our courier partners.
Shipping charges depend on your delivery location and are calculated automatically at checkout before you confirm your order.